Frequently Asked Questions

Jaipur Saaj is the e-commerce brand owned and operated by our parent company, M/s Marwad Fabrics. This direct-from-manufacturer structure allows us to offer you genuine quality ethnic wear at direct-from-manufacturer pricing with rigorous quality control.All Jaipur Saaj products are 100% Made in India. We are deeply committed to supporting and promoting local artisans, weavers, and traditional Indian craftsmanship.

All Jaipur Saaj products are 100% Made in India. We are deeply committed to supporting and promoting local artisans, weavers, and traditional Indian craftsmanship.

We are trusted by over 100,000 happy customers across India. Every single product undergoes a rigorous 5-step quality check ( Fabric Inspection, Color & Print Verification, Embellishment & Finishing Check, Measurement & Label Review and Final Human Touch & Packing ) before it is dispatched to ensure flawless quality and authenticity.

In-stock products are dispatched within 24–48 hours, with delivery expected in 7–10 business days. Out-of-stock/On-Demand products require 4–5 business days for dispatch, with delivery typically taking 8–12 working days from the date of dispatch.Yes. We offer express delivery to over 15,000 pincodes across all major locations in India. Please ensure you provide a complete physical address and the correct PIN code at checkout to avoid delays.Once your order is shipped, you will receive an SMS/email with your tracking number and courier partner details, allowing you to track your order in real-time.

Yes. We offer express delivery to over 15,000 pincodes across all major locations in India. Please ensure you provide a complete physical address and the correct PIN code at checkout to avoid delays.Once your order is shipped, you will receive an SMS/email with your tracking number and courier partner details, allowing you to track your order in real-time.Yes, we offer COD. However, to prevent fraudulent orders, all COD transactions require a non-refundable partial advance payment at the time of order placement. This amount is adjusted in your final bill.

Once your order is shipped, you will receive an SMS/email with your tracking number and courier partner details, allowing you to track your order in real-time.

Yes, we offer Cash on Delivery (COD) on eligible orders. To ensure genuine orders and smooth delivery, all COD orders require a small order-confirmation amount based on the total order value. Orders Upto ₹1,199 require a ₹99 confirmation amount, orders from ₹1,200 to ₹2,199 require a ₹149 confirmation amount, orders from ₹2,200 to ₹3,199 require a ₹199 confirmation amount, and orders from ₹3,200 to ₹4,500 require a ₹249 confirmation amount. Orders above ₹4,500 are accepted through prepaid payment only. This confirmation amount is adjusted in the final payable amount at the time of delivery. If a COD order is refused at the time of delivery or cannot be delivered due to customer unavailability, the confirmation amount is non-refundable. However, if JaipurSaaj cancels the order, the confirmation amount is fully refunded.

If a Cash on Delivery (COD) order is refused or not accepted at the time of delivery, the partial advance amount paid while placing the order will not be refunded. This policy helps us cover courier and processing costs and ensures fair service for genuine customers. However, if an order is cancelled by JaipurSaaj, the partial advance amount is fully refunded.

Returns are strictly allowed only if the product is physically damaged or defective at the time of delivery.

You MUST provide a complete unboxing video that starts from the moment the package is opened, clearly showing the damage. Without this unboxing video, no return or exchange request will be accepted—no exceptions.You must share the complete unboxing video proof with us via WhatsApp or email within 3 Days of delivery.

You must share the complete unboxing video proof with us via WhatsApp or email within 3 Days of delivery.

Yes, we cannot accept returns or exchanges for items based on color or fabric dislike (due to screen variations), items purchased during discounts or sales, or customized/altered products.

If your return is approved, a refund will be issued to your original payment method or as store credit within 5–7 business days after we receive and verify the returned product.

Yes. Your personal information is secure with us and used only as outlined in our Privacy Policy. We are committed to protecting your data and only share necessary details with trusted partners (like Shopify and our courier companies) for order fulfillment.The Website is intended for users 18 years of age or older. If you are under 18, you may only use the site with the involvement and explicit consent of a parent or legal guardian.All transactions and terms are governed by the laws of India, and any disputes will be handled in the jurisdiction of Sikar, Rajasthan, India.

The Website is intended for users 18 years of age or older. If you are under 18, you may only use the site with the involvement and explicit consent of a parent or legal guardian.All transactions and terms are governed by the laws of India, and any disputes will be handled in the jurisdiction of Sikar, Rajasthan, India.

All transactions and terms are governed by the laws of India, and any disputes will be handled in the jurisdiction of Sikar, Rajasthan, India.